1. How do I determine the right size for me?
You can refer to our size chart. If you are between two sizes, it is recommended to choose a larger size to ensure comfort.
2. Are your clothing sizes standard?
Our sizes are designed according to standard sizes, but different styles and fabrics may vary. It is recommended to check the specific size information of each item, or contact our customer service for help.
3. What if the size of the item I received is not suitable?
You can apply for an exchange or return within the specified time. Please make sure that the item is not worn and the tags are intact.
4. How do I place an order online?
Select the item and size you like, add it to the shopping cart, click checkout, and follow the prompts to complete the payment.
5. How do I track my order?
You can track your package through the carrier’s official website to find out the exact location of the goods.
6. How do I apply for a return or exchange?
Please contact customer service within 30 days after receiving the goods to apply for a return or exchange, and make sure that the item must be intact, unused, undamaged, and with all original tags and packaging.
7. Who will bear the shipping cost for return or exchange?
If it is a quality issue or the wrong item was sent, we will cover the shipping costs. Returns and exchanges for other reasons are subject to the shipping costs of the customer.
8. How long will it take for me to receive a refund after returning the item?
We will process the refund within 10 business days after receiving the returned item and confirming that it is eligible for return. If you do not receive a refund within 15 business days, please contact our customer service team for assistance at anytimenew@hotmail.com.
9. Are your clothing machine washable?
Please refer to the product label for specific washing instructions.
10. What if my clothing has quality issues?
If you encounter quality issues, please contact our customer service immediately and we will arrange a return or exchange service for you.
If you encounter any problems when using anytimenew, please contact anytimenew@hotmail.com for help!